If you have a complaint about NAVCA or a member of staff, volunteer, trustee or contractor, please speak to the person directly in the first instance.
If you are unhappy with an individual, sometimes it is best to tell them directly. If you feel this is difficult or inappropriate then speak to the Head of the relevant department (Membership, Health and Wellbeing, or Communications and Policy) or the Chief Executive.
Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please email or write to the Chief Executive.
If your complaint is about the Chief Executive, please email or write to the Chair of the Trustee Board.
All written complaints will be logged. You will receive a written acknowledgement within three working days.
The Chief Executive or, if appropriate, the Chair, will investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please email or write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.
The Chief Executive will update the trustees periodically and not less than annually of any complaints received.
NAVCA is the National Association for Voluntary and Community Action. You can contact us at email@example.com.
Purpose of this privacy notice
We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, and about your privacy rights and how the law protects you.
Where we ask you to provide us with any information by which you can be identified, it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns directly so please contact us in the first instance.
You can ask us to stop sending you information about our activities or services at any time by following the opt-out links on any message sent to you, or by contacting us at any time.
Lawful bases for processing data
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Purposes of processing data
If your organisation applies to join NAVCA, we will use the data you provide to process the application and to manage membership. If your organisation is admitted to membership, we will retain that information, and any other data provided during the term of membership, for the duration of membership and for a period of six years after the membership terminates. If your organisation is not admitted to membership, we will retain that information for one year after the conclusion of the application process.
If you enter into a contract with NAVCA, for example for service provision, we will retain all the information contained within the contract for a period of two years.
If you apply for a job with NAVCA, we will retain all the information contained within your application for a period of nine months from the date the recruitment process is completed. If you are successful, all the information contained within your application will be retained in line with our policy on retention of staff data.
If you sign up to our newsletter, we will use your contact information to send you our monthly newsletter, NAVCA Connect, as well as occasional news about events and other relevant information. You can unsubscribe at any time. If you unsubscribe, we will not retain your data.
If you book a place at one of our events, including online events, we will use the information you give us to manage your booking and send updates about the relevant event. You can unsubscribe at any time. If you unsubscribe, we will not retain your data.
We will never share your personal data with any third parties, and you can contact us at any time to ask us to change your preferences or delete your personal information from our database.
For any queries about data please contact NAVCA’s data controller.
NAVCA (National association for voluntary and community action), The circle, 33 Rockingham Lane, Sheffield, S1 4FW
0114 278 6636.
Charity number 1001635. Company limited by guarantee number 2575206.
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