Banking is a fundamental requirement for the voluntary sector, yet a growing number of charities are struggling to find banking services that meet their needs.
Over 1200 voluntary organisations responded to a survey commissioned by the Civil Society Group between March and May 2022. The results have produced a wealth of detailed information about the issues charities are facing. This Briefing is the first in a series that will cover the wide range of issues identified.
Briefing No.1 explores four key messages that connect all respondents' experiences:
1. Services that charities need are increasingly unavailable
2. Services that are available are not suited to the way that charities operate
3. Charities often encounter poor customer service
4. Online banking is not designed for or accessible to charities
Many of the challenges identified could be overcome, and we want to work with the banking sector to understand the drivers of these challenges, improve understanding of charities and how they work, and collaboratively develop solutions.
The report has been prepared by NCVO, NAVCA, ACRE, WCVA and CFG.
NAVCA (National association for voluntary and community action), The circle, 33 Rockingham Lane, Sheffield, S1 4FW
0114 278 6636.
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